Privacy Policy

1. Introduction

The RISEUP Tour, Inc ("we," "our," or "us"), operating as TRTFC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the TRTFC mobile application (the "App") and our web portal (collectively, the "Service").

This Privacy Policy applies to the TRTFC mobile application available on Google Play Store and Apple App Store, operated by The RISEUP Tour, Inc, located at 2107 N Decatur Rd Unit 132, Decatur, GA 30033-5305, United States.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and other contact information
• Profile information, including avatar photos and biographical details
• Membership information, including membership level, title, and years as a member
• Payment information processed through Stripe (we do not store full credit card details)
• Military veteran status (if applicable)

2.2 Content You Create

When you use our Service, we collect:

• Photos and videos you upload to the gallery
• Comments, likes, and other interactions with posts
• Event attendance and calendar information
• Member tags and mentions in posts

2.3 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device information (device ID, platform, operating system version)
• App version and usage analytics
• Push notification tokens for device notifications
• IP address and general location data
• Usage patterns and preferences

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your membership and manage your account
• Send you notifications about events, updates, and important information
• Enable social features, including sharing photos, videos, and comments
• Display your membership card and enable wallet pass functionality (Apple Wallet, Google Wallet)
• Process payments and manage subscriptions
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms of service

4. Information Sharing and Disclosure

4.1 Public Information

Certain information is visible to other members of the fan club, including:

• Your name and profile information
• Photos and videos you post to the gallery
• Comments and interactions on posts
• Your membership level and title (as displayed on your membership card)

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Supabase: Database and authentication services
• Cloudflare: Media storage (R2) and video streaming (Stream)
• Stripe: Payment processing
• Expo: Push notification services and app distribution
• Vercel: Web hosting and API services

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Data is encrypted in transit using HTTPS/TLS
• Authentication is handled securely through Supabase Auth
• Payment information is processed securely through Stripe and never stored on our servers
• Media files are stored securely on Cloudflare R2 with appropriate access controls
• We use industry-standard security practices to prevent unauthorized access

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access and update your profile information through the app or web portal
• Deletion: You can request deletion of your account and associated data
• Correction: You can update or correct your information at any time
• Opt-out: You can disable push notifications in your device settings
• Data Portability: You can request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell your personal information. To exercise your CCPA rights, please contact us using the information provided above.

12. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability. To exercise these rights, please contact us using the information provided above.